Refund policy

Effective Date: August 27, 2026

We want you to feel confident buying and recovering with Sore+Tired. Here's exactly how returns, refunds, and exchanges work.

1. Return Eligibility

We accept returns within 30 days of delivery, whether or not you've opened and used the product. To be eligible:

  • You'll need your order number or proof of purchase
  • Return the product with whatever remains, in its original container

You can't tell whether a topical works without using it, so we don't ask you to. If it isn't right for you, send it back within 30 days and we'll refund it. Returned products are not resold.

2. Non-Returnable Items

Any item marked as final sale or clearance at the time of purchase. Everything else, including all bundles, is covered by Section 1.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at info@soreandtired.com or 877.255.3574. We may ask for a photo to help us resolve it quickly. We'll cover the cost of making it right — replacement or refund, your choice — at no charge to you.

4. How to Start a Return

  1. Email info@soreandtired.com with your order number and the reason for your return.
  2. We'll confirm eligibility and send you return instructions, including where to send the item.
  3. Pack the item securely in its original packaging where possible.

5. Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, since we can't issue a refund for a return that doesn't reach us.

6. Refund Processing

Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is a result of our error.

7. Exchanges

We don't currently offer direct product exchanges. If you'd like a different product, please return your eligible item for a refund and place a new order.

8. Order Cancellations (One-Time Orders)

If you need to cancel a one-time order, contact us as soon as possible. We can cancel orders that have not yet shipped. Once an order has shipped, it cannot be cancelled. You are welcome to return it under this policy instead.

Subscription orders work differently. See Section 8a below.

8a. Subscription Orders

Subscription deliveries are covered by the same return terms as one-time orders: within 30 days of delivery, opened or unopened.

To stop future deliveries, cancel your subscription in your subscription portal, using the link in your order confirmation email, or by contacting us at info@soreandtired.com. Cancel at least 2 business days before your next renewal date. Once a subscription order has been billed and given an order number, it can no longer be cancelled or modified, including before it ships.

Cancelling a subscription does not refund an order that has already been billed or shipped. You may return that order under Section 1 if it is eligible.

9. Questions?

Reach us at info@soreandtired.com or 877.255.3574 — we're happy to help.